Privacy Policy

Operator Licence Ltd is an independent private limited company registered in England and Wales with company number 16947808. We provide operator licensing support, transport compliance help, audit preparation, transport manager support, training and related consultancy services. This privacy policy explains how we collect, use, store and protect personal data when you use this website, complete an assessment form, submit an enquiry, contact us by email or telephone, or interact with search, analytics and embedded website tools. We are not affiliated with, endorsed by, or controlled by the UK Government.

Who we are

The data controller for this website is Operator Licence Ltd. Our contact details are:

Operator Licence Ltd
Barnmeadow House, Southfield Fold Farm, Southfield, Burnley, England, BB10 3RH UK
Company number: 16947808
Email: info@operatorlicence.co.uk
Phone: 0203 0519211
Contact page: Contact Us

What information we collect

We may collect basic identity and contact data such as your name, email address, phone number, business name, operating region and any details you choose to include in forms, assessments, emails or messages. Depending on the service you ask about, we may also collect operational information such as licence type, fleet size, transport manager arrangements, operating centre details, audit issues, compliance concerns or timeline information. We also receive limited technical information through normal website operation, including IP address logs, browser type, device information, pages viewed and interaction data.

Where you use a multi-step form on this site, we may collect additional detail to route your enquiry correctly, such as whether you are applying for a new licence, changing an existing licence, looking for transport manager support, preparing for audit or dealing with a hearing or compliance issue. We use this information to understand the context of your request before follow-up, not to create an unnecessary data profile.

How we use your information

We use personal data to respond to enquiries, assess what service is relevant, manage follow-up conversations, provide quotations or consultancy information, maintain site security, review how users interact with the site and improve page content or conversion journeys. We do not collect more information than we reasonably need for these purposes. If you give us information about a live regulatory issue, hearing, inquiry or compliance problem, we use that information only to assess and respond to your request for support.

Our lawful basis

In most cases we process enquiry and assessment data because it is necessary for our legitimate interests in operating this business, responding to service requests and managing pre-contract communications. Where you ask us to take steps before a potential engagement, processing may also be necessary in order to take steps at your request before entering into a contract. Where consent is required for optional analytics or cookie-based tracking, we rely on that consent. We take UK GDPR obligations seriously and aim to keep our processing proportionate, transparent and limited to what is necessary.

Cookies, analytics and WordPress tools

This website runs on WordPress and may use essential cookies required for site functions, security, forms and interface behaviour. We may also use analytics and related services, including Google Analytics or similar Google-related tools, to understand how visitors use the site, which pages perform well and where journeys can be improved. These tools may collect browser, device and usage information through cookies or similar technologies. More detail is available in our Cookie Policy.

Who we share information with

We do not sell personal data. Information may be shared with carefully selected service providers where necessary to operate the website, host forms, send email, manage analytics, secure the site or support business systems. That can include website hosting, plugin providers, email services, CRM or enquiry-routing tools, search tools, analytics platforms and security-related processors. We only share information where there is a business reason to do so and expect service providers to handle it appropriately.

We do not publish your enquiry details publicly and we do not share them for unrelated advertising purposes. If an enquiry proceeds into a paid engagement, additional information may be requested separately and handled under the commercial relationship that follows.

How long we keep data

We keep basic enquiry and correspondence data only for as long as it is reasonably needed for follow-up, record-keeping, compliance, dispute management or legitimate business review. Retention periods may differ depending on whether an enquiry becomes an active client matter, remains a general sales enquiry or relates to technical, security or site administration records. We aim not to keep personal data for longer than necessary.

Your rights

You may have rights to request access to your personal data, ask for inaccurate data to be corrected, request erasure, object to processing, restrict processing or ask for a copy of relevant personal data. If you want your data to be removed, or want to ask what information we hold, contact us at info@operatorlicence.co.uk or via our contact page. We may need to confirm your identity before acting on certain requests.

Complaints and further information

If you are unhappy with how we have handled your personal data, please contact us first so we can review the issue. You also have the right to complain to the Information Commissioner’s Office. For guidance on what a privacy notice should include and what information people should be given, see ICO guidance on privacy notices.